Shipping and policies
All purchases are made to order - please allow time to craft your goods. Each collection is intentionally crafted on specific days of the week. Depending on the day of your order, your items may not be created for at least one full week. If you have chosen a custom product, completion time will vary.
SHIPPING
Shipping fees are charged at a flat rate per order. All orders are sent via Canada Post, and a tracking number will be provided.
Within Canada:
$10.00 - Regular
$25.00 - Express
International:
$20.00 - Regular
You may be charged additional customs/import fees, which you are responsible for.
Vancouver, BC
If you live in the Greater Vancouver area, delivery can be arranged free of charge.
RETURNS & EXCHANGES
If you are unsatisfied with your order in any way, please contact us.
Conditions for returns:
- You must notify the seller within seven days of receipt.
- The items are in the original packaging.
- We reserve the right to refuse returns of any merchandise unless a valid reason for the return is provided.
Should you receive a broken or defective item, please photograph the issue and send us an email at info@blackhorehound.com with your order number and concern.
The buyer is responsible for all return shipping costs.
***Custom orders cannot be returned unless damaged***
CONTACT US
If you have any questions about our Shipping or Returns & Exchanges Policies, please contact us at info@blackhorehound.com.
info@blackhorehound.com
Black Horehound operates with humility and reverence on the stolen lands of the Halkomelem-speaking peoples. We acknowledge that colonialism has made invisible their histories and connections to the land where we are privileged to live and work.